Refund and Returns Policy

Our Commitment

At xenonmart, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

Eligibility for Refunds

Standard Returns

To be eligible for a refund, your item must be:

• Unopened, unused, and in its original packaging.
• Returned within 30 calendar days of the delivery date.
• Accompanied by a proof of purchase (order number or receipt).

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange a replacement or a full refund, including any applicable shipping costs.

Return Process

Initiating a Return

To start a return, email us at [email protected] with your order number and reason for the return. Our support team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Return shipments must be sent to the following address:

206 West Highland Court, Cleveland, Ohio 44100, United States

We recommend using a trackable shipping service. The cost of return shipping is the responsibility of the customer unless the item is defective or an error was made on our part.

Refund Issuance

Refunds will be processed to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any non‑refundable fees.

Non‑Refundable Items

• Gift cards, downloadable software, and digital subscriptions.
• Personalized or custom‑made products.
• Items marked as final sale.

User Responsibilities

By placing an order on xenonmart, you agree to:

• Provide accurate contact and shipping information.
• Comply with the return timeline and packaging requirements.
• Pay any applicable return shipping charges unless the return is due to a defect or our error.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (216) 524-1247
• Address: 206 West Highland Court, Cleveland, Ohio 44100, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Ohio, United States. xenonmart reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.